Benefit Program Supervisor

Characteristics of Work See MSPB Careers for information regarding this classifications Examples of Work Second-level supervisory position with responsibilities for vocational and/or professional employees within a benefit unit and are responsible service delivery in more complex programs.
Employees at this level may also participate in the work of individual contributors within a benefit area and are accountable for resolving disputes or conflicts which are outside of the decision-making authority or responsibility of individual contributors.
Employee supervision includes hire recommendations; training; work planning, assignments, and review; and performance assessment, coaching, and progressive discipline.
Supervision at this level also requires these employees to have the knowledge and skills to perform and review the work overseen.
Minimum Qualifications Typically requires a Bachelor’s Degree, 4-6 years of experience, and 1-2 years of supervisory experience.