Lensrentals was founded in 2006 by a native Memphian and gear collector to share his knowledge and passion for all things photography.
A one-man operation in a spare bedroom grew to become the largest online photo and videography rental house in the United States.
As a local company with reach across the nation, we strive to have a company culture that encourages empathy and embodies the personality of each member of the team.
As part of that team, Lensrentals has an open position for Associate Customer Experience Agent.
An Agent is entrusted with cultivating our theme within Customer Experience - Wondrous Hospitality through Deep-Rooted Trust.
This communication-based role relies on friendly and supportive connection with customers via email, phone, and live chat in order to welcome clients and guide them through the Lensrentals experience.
Agents thrive as people connectors and creative problem solvers.
As an Agent, you are tasked with accurately modifying orders, deciphering order and shipment data, promptly addressing incoming inquiries and ensuring they are prioritized efficiently.
An Agent is primarily responsible for the first impression of Lensrentals support.
Within the role, focus areas are intentionally flexible/agile to provide a unified experience to our clients.
Agents operate in a hybrid model, combining in-office and remote work.
Our Agents represent Lensrentals while caring directly for our customers.
Our team onboards Agents as an Associate level during the training process.
How
An Agent uses communication tools (phone, email, live chat) and internal systems for task management to support the Customer Experience.
Why
An Agent exists to provide a seamless customer experience at every stage of the Lensrentals process.
Requirements:
Verbal Communication skills | Digital Communication Presence
Desire to grow and learn from failure
Able to learn digital internal systems
Ready to contribute to a tight-knit team with high standards for excellence
Able to work under pressure and/or deadlines
Attention to detail
Able to do repetitive tasks without losing focus
Punctuality
⠀Benefits:
Starting pay: $20/hour
Health, Dental and Vision insurance
Paid Vacation and Sick Leave
401(k) with company matching
Casual work environment
Monday – Friday schedule with paid lunch breaks
Daily Hours: Shift Dependent
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